Refund policy

At Creta Themes, we are committed to delivering high-quality WordPress themes designed with performance, usability, and reliability in mind. Due to the digital nature of our products, we encourage customers to carefully review their features, live demos, and documentation before making a purchase decision.

Eligibility for Refunds

Refund requests may be considered under the following conditions:

  • The purchased theme is completely non-functional, and our support team is unable to resolve the issue.
  • The product significantly differs from the description or features listed on our website.
  • You did not receive access to the download after purchase, and the issue cannot be resolved.
  • The refund request is submitted within 7 days of the original purchase date.

All refund requests must include order details and a clear explanation of the issue.

Non-Refundable Situations

Refunds will not be issued under the following circumstances:

  • You change your mind after completing the purchase.
  • The theme is incompatible due to third-party plugins, hosting environments, server configurations, or outdated WordPress versions.
  • You lack the technical knowledge required to configure or customize the theme.
  • The theme has been downloaded and used extensively.
  • The refund request is submitted after the 7-day eligibility period.
  • Issues arise due to modifications made by the customer or third parties.

Support Before Refund

We strongly recommend contacting our support team before requesting a refund. Most issues can be resolved quickly with proper guidance or troubleshooting.

Our team is committed to providing assistance to ensure the theme works as intended.

Refund Process

To request a refund, please contact our support team at:

📧 support@cretathemes.com

Include:

  • Order number
  • Purchase date
  • Detailed reason for the refund request

Our team will review your request and respond within a reasonable timeframe. If approved, refunds will be processed using the original payment method.

Chargebacks

Initiating a chargeback without first contacting our support team may result in:

  • Immediate suspension of your license
  • Revocation of access to purchased products
  • Restriction on future purchases

We encourage customers to contact us directly so we can assist promptly.

Policy Updates

Creta Themes reserves the right to modify or update this Refund Policy at any time without prior notice. Continued use of our products and services constitutes acceptance of the updated policy.